| Death Registration System |
| 1. Application submission
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| (a) The application can be submitted by the applicant by any of the following available options
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i) Applicant can apply for death certificate through ‘Orissa Online’ ,http://www.ulborissa.gov.in |
| ii) The application can be submitted by the applicant from home online through ‘Citizen Services’ in the eMunicipality website, http://www.ulborissa.gov.in
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| iii) The application can be submitted at the various counters in the different municipality offices
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| (b) At the time of submission, citizen should know the following things :
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| (i) Government fee and User charges (eg. The Registration fees etc.)
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| (ii) Time line for delivery of services. It shall include the total number of days for providing services plus number of holidays
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| (iii) Attachments to be submitted at the time of filing applications
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| (iv) Printing fees (eg. Death certificate print, NAC certificate print etc.)
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| (c) All the supporting / mandatory documents should be submitted to the Counter officer
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| (d) The counter officer submits all the details provided by the applicant in the system using his login credentials
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| (e) After submission of all details by the counter officer, a token (containing the application number) is provided to the applicant to keep track of the whole process
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| (f) The application forwarded by the Counter Officer will be accessed and approved/ rejected by the concerned higher authority using his login credentials
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| (g) Provision for tracking the application details from home has already been incorporated
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| 2. Processing of applications
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| (i) Registered Hospitals and Nursing Homes access the portal by given Hospital login credentials and fill the Death Registration Form along with Cause of Death and submit. On submission of the Form , the same is sent to the CHO for his approval. A registration number is generated after the CHO approves the registration. If a Death occurs at home or some other place, the Citizen can procure the form from the portal or ULB counter and submit the same, along with the relevant documents. On receipt of Form , CHO sends it for data entry. After getting the approval from CHO, the registration number gets generated
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Death Registration Verification process is used to search for the registration no. of the citizen applying for death certificate. If the Death is already registered in the system, on submission of the application form in the portal, an acknowledgement/token is issued to the citizen and the Death certificate issuance process is initiated.
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| The Death Certificate Issuance process is used to issue a Death Certificate to the citizen on deposit of fees in the Bank
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| Non availability of certificate is issue to the citizen on demand, when a death
is not registered. On submission of the NAC application form in the ULB office, the ULB officer search for the registration number. If the death is not registered, the ULB officer issues a Non Availability Certificate to the citizen
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| The Certificate Re-issuance process is used to reissue the death to the citizen on demand after deposit of fees
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| The Certificate Correction Process is used to to make the correction in the death
register or certificate if required address by the citizen
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| 3. Delivery of Certificate
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| (i) Once the registration process is over, the certificate will be generated in the application. The counter officer/ VS clerk will print the certificate and will be provided to the applicant after the CHO or Executive Officer signs the certificate
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| (ii) The certificate can be handed over to the applicant or any person authorized by the applicant.
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| 4. Complaint filing, Grievance redressal & MIS report
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| (i)In case any error is found in the certificate issued, then the applicant can follow a correction process. The ULB officer will make the respective corrections in the document and issue a new certificate to the applicant
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| (ii)MIS reports should be generated for the ULB officers – Monthly report of still deaths, and Death Register
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| 5. Time line of Processing of applications
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| Time line for processing of applications/ enquiry/ approval/ delivery of certificates may undergo changes as per future requirements of users and Government
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| 6. Data Digitization
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| The digitization for legacy data of last 3 years in continuing in different ULBs by deploying adequate manpower and resources. The concerned team members should visit regularly and meet with concerned officials.
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| 7. The Application should conform Service Oriented Architecture (SOA )and Web services standards and follow open standards
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