| Water Connection System |
| 1. Application submission
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| (a) The application can be submitted by the applicant by any of the following available options :
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| (i) Applicant can apply for water connection through ‘Orissa Online’
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| (ii) The application can be submitted by the applicant from home online through ‘Citizen Services’ in the eMunicipality website, http://www.ulborissa.gov.in
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| (iii) The application can be submitted at the various counters in the different municipality offices
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| (b) At the time of submission, citizen should know the following things
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| (i) Government fee and User charges (eg. The connection fees etc.)
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| (ii) Time line for delivery of services. It shall include the total number of days for providing services plus number of holidays
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| (iii) Attachments to be submitted at the time of filing applications
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| (iv) Printing fees (eg. The connection fees etc.)
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| (c) All the supporting / mandatory documents should be submitted to the Counter Assistant
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| (d) The Counter Assistant submits all the details provided by the applicant in the system using his login credentials
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| (e) After submission of all details by the Counter Assistant, application number (containing the application number) is provided to the applicant to keep track of the whole process
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| (f) The application submitted by the Counter Assistant will be accessed and approved/ rejected by the concerned higher authority using his login credentials
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| (g) Provision for tracking the application details from home has already been incorporated
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| 2. Processing of applications
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| (a) Application Submission To Document Approval Process
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| (i) For online application, applicant applies the online application form and application
number is generated in the system. He has to submit the relevant documents by
giving the reference to the application number at the counter. The relevant
documents for example are :-Two sets of House Drawing Plan, Holding Number,
BDA Approval Plan, Non juridical Agreement Paper, Name and full address of the
PHD contractor which should be parameterized
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| (ii)For manual application, applicant submits the filled in application form and relevant
documents at the counter. Counter officer enters the application details in the system
and shares the generated application number with the applicant. The initial status will
be “submitted”.
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| (iii)The application form goes to maintenance AE for further process. Maintenance AE
searches for the particular application form and update the status as “Field
Verification In Process” and assigns the field verification work to maintenance JE.
Maintenance JE goes for field visit to verify the feasibility for the connection. After
field verification maintenance JE updates his comments against the application and
the record moves to Maintenance AE for approval or Rejection.
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| (iv)Maintenance AE verifies the comments given by maintenance JE. If he is not
satisfied with the comments then he updates the status as “Reject” and the same iscommunicated to the applicant. If AE approves then the status changes to “Field
verification Complete” and the application goes to Rent AE for address verification
process
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| (v)Rent AE search for the particular application form and update the status as “Address
Verification In Process” and assigns the rent office verification work to rent JE. Rent
JE goes for field visit to verify the address of the applicant. After field visit, Rent JE
updates his comments against the application.
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| (vi)Rent AE verifies the comments given by rent JE and approves or rejects the same in
the system. If Rejects then the same is communicated to the applicant and the status
changes to “Reject” and if approves then applicant is notified to pay the scrutiny fees
and security fees for the connection and the status changes to “Address verification
Complete”.Before the money received from the applicant the status will change to “Pay Due
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| Consumer Number Generation Process
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| (i)Applicant gets the physical connection after sanction order is released .The physical
connection works shall have to be executed by the house owner through a licensed
plumber or registered contractor.
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| (ii) Maintenance AE assigns the field verification work to Maintenance JE. Maintenance
JE prepares the physical verification report and enters the PVR details against the
application.
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| (iii) Maintenance AE, Rent AE and Executive Engineer verifies the PVR and gives the
final approval.Consumer number is generated in the system. Applicant becomes a consumer and can check the further status using this consumer number.
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| Billing Process
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| (i)If consumer has taken the metered connection then Rent JE goes for meter reading
and enters the meter reading details into the system. Bill is generated as per the
meter reading details.
(ii) For other than metered connection(non-metered), bill is generated as per connection
details
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(b) Consumer Payment Process
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| (i)Bill is distributed to the consumer. Consumer makes his payment towards the bill.
Counter officer receives the cash amount and gives a system generated money
receipt to the consumer.
(ii)If the actual Payment received is greater than the payment due then cashier updates
the payment details in the system and puts the additional amount as advance against
the consumer.
(iii)If the actual Payment received is less than the payment due then cashier updates the
payment details in system with the advance amount.
(iv)Receipt is generated and communicated to the consumer
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(c) Change Ownership Process
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| (i)For online submission of application, applicant applies the online application form
and application/form number is generated in the system. He submits the relevant
documents by giving the reference number to the application number at the counter.
The relevant documents are attested copy of sale deed, attested copy of
BDA/OSHB/G.A Dept. Letter, Attested copy of patta, Xerox copy of up to date water
rent payment receipt, attested copy of legal heir certificate/death certificate, Copy of
money of security deposit.
(ii)For manual submission of application, applicant Submits the filled in application form
and relevant documents at the counter. Counter officer enters the application details
in the system and shares the generated application number with the applicant.
(iii)Rent AE assigns the field verification work to rent JE .After field verification Rent JE
enters his comments against the application. Application goes to Rent AE for his
approval or rejection.
(iv) If Rent AE approves then he assigns the PVR work to Rent JE. Rent JE enters the
PVR details against the application and gets the PVR signed by the consumer.
(v)Rent AE verifies the signed PVR and approves the PVR. Sanction order is issued in
the system and the copy of sanction order is given to consumer. If he rejects then the
same is communicated to the consumer.
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| 3. Delivery of Certificate
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| (i) Once the approval process is over, the sanction order will be generated in the application. The respective authorise person will print the certificate and will be provided to the applicant after the Authority Officer signs the certificate.
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| (ii) The certificate can be handed over to the applicant or any person authorized by the applicant.
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| 4. Complaint filing, Grievance redressal & MIS report
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| (i)In case any error is found in the sanction letter issued, then the applicant can follow a correction process. The ULB officer will make the respective corrections in the document and issue a new certificate to the applicant
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| (ii)MIS reports should be generated for the ULB officers – Details Up To Date Categorywise Consumer,Progressive Collection Of Water Rent And Sewerage Fee Report,Collection Of Revenue For the Month Report,Collection Of Revenue For the Year Report
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| (iii) The complaint filing & grievance redressal for the citizen should be done free of cost through ‘Citizen Services’
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| 5. Time line of Processing of applications
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| Time line for processing of applications/ enquiry/ approval/ delivery of certificates may undergo changes as per future requirements of users and Government
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| 6. Data Digitization
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| The digitization for legacy data of last 3 years in continuing in different ULBs by deploying adequate manpower and resources. The concerned team members should visit regularly and meet with concerned officials.
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| 7. The Application should conform Service Oriented Architecture (SOA )and Web services standards and follow open standards
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